Find out answers to the questions we are most commonly asked by our customers
To be at least 18 years old, A valid Singapore registered mobile number, A Singapore residential address (Only applicable to employment and work pass holders).
Connect by FlexM is digital and modern alternative to banking. Shop, pay and earn rewards through Connect.
Friendly and fun to use, Connect seamlessly integrate contactless QR payment, bills payment to overseas, digital remittance, airtime top-up and more features within the convenience of a mobile phone.
1. eWallet for your everyday digital lifestyle use
2. Digital Remittance to over 10 countries
3. Airtime Top-up for your prepaid mobile number in Singapore, India, Philippines & more
4. Bills Payment to Indonesia & Philippines
5. QR Payment via SGQR at participating merchants
6. In-app Deals (coming soon)
7. Earn Reward Points when you Pay for purchases or bills, Remit and more.
For assistance: Call our hotline at 6900 0606 (10am to 7pm daily, closed on P.H) or email to firstname.lastname@example.org
Connect by FlexM is FREE to download, there are no monthly fees, low balance admin charges or hidden fees to get started towards a digital economy.
As part of the KYC (Know-Your-Customer) and security access, the app will ask for permission to your phone’s Camera, gallery and contacts.
To upgrade your account upon sign-up with Connect as a Silver member, simply tap on the menu and proceed with the eKYC submission.
1. Ensure you have your ID (Work Permit, Singapore IC, Driver Licence or Passport) ready
2. Follow the step-by-step instructions
3 Capture a selfie photo
Connect by FlexM app is for Singapore use only.
Yes, you can use the same account across different devices.
To logout of the app, simply follow the steps below:
Step 1: Tap on the menu icon located at the left corner
Step 2: Tap on Settings
Step 3: Tap on ‘Log out’ to proceed
To change the app language, simply tap on the menu icon (top left).
Step 1: Tap on “Settings”
Step 2: Tap on “App language”
Step 3: Tap on the new language (select between EN, Tamil, Bahasa, Bangladeshi, Chinese and Tagalog)
Step 4: Tap “Continue” button to proceed
Our customer support team is available via the following options from 10:00am till 7:00pm daily (closed on P.H):
1. Hotline: 6900 0606
2. Email: email@example.com
3. Support Chat (within Connect app)