To sign-up, download the Connect by FlexM mobile app from Play store or App store, or visit www.connectapp.xyz
Upon installing the app, complete the registration to activate your account.

To be at least 18 years old, A valid Singapore registered mobile number, A Singapore residential address (Only applicable to employment and work pass holders).

Connect by FlexM is digital and modern alternative to banking. Shop, pay and earn rewards through Connect.

Friendly and fun to use, Connect seamlessly integrate contactless QR payment, bills payment to overseas, digital remittance, airtime top-up and more features within the convenience of a mobile phone.

Key Features:
1. eWallet for your everyday digital lifestyle use
2. Digital Remittance to over 10 countries
3. Airtime Top-up for your prepaid mobile number in Singapore, India, Philippines & more
4. Bills Payment to Indonesia & Philippines
5. QR Payment via SGQR at participating merchants
6. In-app Deals (coming soon)
7. Earn Reward Points when you Pay for purchases or bills, Remit and more.

For assistance: Call our hotline at 6900 0606 (10am to 7pm daily, closed on P.H) or email to hello@connectapp.xyz

Connect by FlexM is FREE to download, there are no monthly fees, low balance admin charges or hidden fees to get started towards a digital economy.

As part of the KYC (Know-Your-Customer) and security access, the app will ask for permission to your phone’s Camera, gallery and contacts.

To upgrade your account upon sign-up with Connect as a Silver member, simply tap on the menu and proceed with the eKYC submission.

Important:
1. Ensure you have your ID (Work Permit, Singapore IC, Driver Licence or Passport) ready
2. Follow the step-by-step instructions
3 Capture a selfie photo

Connect by FlexM app is for Singapore use only.

Yes, you can use the same account across different devices.

To logout of the app, simply follow the steps below:
Step 1: Tap on the menu icon located at the left corner
Step 2: Tap on Settings
Step 3: Tap on ‘Log out’ to proceed

To change the app language, simply tap on the menu icon (top left).

Step 1: Tap on “Settings”
Step 2: Tap on “App language”
Step 3: Tap on the new language (select between EN, Tamil, Bahasa, Bangladeshi, Chinese and Tagalog)
Step 4: Tap “Continue” button to proceed

Our customer support team is available via the following options from 10:00am till 7:00pm daily (closed on P.H):

1. Hotline: 6900 0606
2. Email: hello@connectapp.xyz
3. Support Chat (within Connect app)

With CONNECT, your eWallet provides the flexibility to Pay for a variety of services and purchases, Send money overseas to popular countries such as Philippines, India, Indonesia while earning Reward points.

Key Features (Silver Members):
– Simple and fuss free sign-up
– No minimum balance for your eWallet
– Able to perform QR Payment & Mobile Airtime top-up
– Over 400 Top-up points islandwide including 7-Eleven stores or via PayNow
– Daily transaction limit of up to SGD 999.00
– Earn reward points with ePayment or Airtime top-up

Key Features (Platinum Members)
– Include all the features of Silver membership
– Increase daily transaction limit to SGD 5,000.000
– Able to perform digital remittance to overseas to over 10 countries

Top-up to your CONNECT account instantly at any 7-Eleven stores or via PayNow:

1. Top-up at any 400+ 7-Eleven stores islandwide
Mode: CASH only
Top up amount: SGD 10.00 – SGD 500.00
Store Locations: View
Fee: Waived during promotion period

2. Top-up using PayNow
PayNow is supported by 9 major banks in Singapore including DBS/POSB, UOB, OCBC, Citibank, Standard Chartered and more.

Fee: SGD 0.50 per transaction

1. Top-up at any 400+ 7-Eleven stores islandwide (Cash Only)
Step 1 Visit any 7-Eleven stores islandwide (Locations)
Step 2 Launch your Connect app & tap on ‘Top-up’
Step 3 Handover the CASH & show the QR code on your phone to the 7-Eleven staff
Step 4 Enjoy instant top-up to your account, pick-up your receipt before leaving the store

Fee: Waived during promotional period

2. Top-up using PayNow
PayNow is supported by 9 major banks in Singapore including DBS/POSB, UOB, OCBC, Citibank, Standard Chartered and more.

Fee: SGD 0.50 per transaction

Connect by FlexM has 2 membership tier that suit your everyday needs.

Silver Members
1. A personalised eWallet to save, pay and earn rewards
2. ePayment to participating merchants or friends
2. Mobile Airtime top-up to any prepaid mobile number in Singapore, Philippines, Indonesia, Myanmar, Vietnam, India and Bangladesh
3. Bills Payment to Indonesia and Philippines
4. Enjoy exclusive Deals (Launching soon!)
5. Earn rewards for ePayment & Airtime Top-up

Platinum Members
1. All benefits of the Silver members
2. Increased daily and annual transaction limit
3. Able to perform Digital Remittance to 13 countries (Philippines, Indonesia, India, etc)
4. Exclusive invite to events & Platinum Members deals

Connect by FlexM offers two membership tier for maximum flexibility for our users.

Silver members may complete a e-KYC (Know-your-customer) process to enjoy a complimentary upgrade to our Platinum with additional benefits and larger eWallet limit.

To view your transaction:

Step 1: Tap on menu icon
Step 2: Tap ‘Transactions’

Tap on Menu, tap on your name to edit your profile details (including Name, Mobile number or Email)

Please have your physical ID document ready before proceeding.

To submit your eKYC application:
Step 1: Tap on the ‘menu’
Step 2: Tap on submit KYC button
Step 3: Follow the step-by-step instructions
Step 4: Tap ‘Submit’ and we will review and approve your request within 2-3 business days

Once your KYC request has been approved, you may see it reflected in the side-menu

You may access your QR code by:

1. Tap ‘Pay’ from your Connect dashboard
or
2. Tap on ‘menu’ > tap on ‘QR code icon’

During the sign-up process, we require you to key in a 4-digit security code that will act as your quick login pin for subsequent login access to the primary device you are using for accessing Connect.

Alternatively, you may also enable advance login options that is supported by your device (including FaceID/Fingerprint/TouchID, etc).

Please contact our customer support team at 69000606 or notify us via in-app support chat. The operating hours are 10.00am – 7:00pm daily, closed during Public holidays.

To edit your mobile number, ensure you are able to login to the Connect by FlexM app:

Step 1: Tap on ‘Menu’ in your Connect app, tap on your name (your profile)
Step 2: Scroll down and tap on ‘Change’ next to your existing mobile number
Step 3: Enter the new mobile number (ensure your new sim card is active and able to receive SMS)
Step 4: An SMS OTP will be sent to your new number
Step 5: Enter the 6-digit pin from the SMS to complete the change of phone number

Need help?
Contact our customer support hotline at 69000606 for assistance.

Connect by FlexM provides Platinum members to send money (Remittance) to the following countries:

1. Philippines
2. Indonesia
3. India
4. Bangladesh
5. Vietnam
and more

To upgrade to Platinum membership
Step 1: Tap on the menu submit the eKYC request
Step 2: Your account will be approve within 2-3 days

Ensure your wallet has (1) sufficient funds to perform the remittance, (2) your account upgraded to Platinum tier & (3) your beneficiary details ready before beginning.

Step 1: Tap on ‘Send Money’
Step 2: Tap on country to remit (13 countries in total)
Step 3: Select delivery method (Bank transfer or Cash pickup)
Step 4: Enter amount in SGD & review fees
Step 5: Enter or select payee (Beneficiary) details
Step 6: Select bank account or pick-up location
Step 7: Submit & complete the process

The fees will vary depending on the country you are remitting to.

Up to 10 beneficiaries can be added.

Yes, there are no fee for sending money to another Connect user.

Step 1: Tap on ‘Pay’
Step 2: Select ‘Pay Friend’
Step 3: Enter amount and submit
Step 4: Your friend will instantly receive the amount in his/her Connect eWallet

Yes, reward points will be awarded for successfully remittance to overseas.

Contact our support team for assistance.

Step 1: Reach our support team at 6900 0606, in-app via Support Chat or email to us: hello@connectapp.xyz
Step 2: Provide us with your remittance transaction fee and relevant screenshots.

If you are holding onto a prepaid mobile number in the following countries, the service allows you to top-up credits to your account for more mobile data, SMS or calls.

Supported Countries:
1. Singapore – Singtel, M1, Starhub
2. India
3. Indonesia
4. Bangladesh
5. Philippines
6. Myanmar
7. Vietnam

The amount will be subject to the standard top-up options available for each Telco.

No, this is only valid for prepaid mobile sim card users

Yes, you may top-up for both yourself, family or friends both in Singapore and overseas (6 supported countries).

Yes.

Please contact our customer support team via the following options from 10:00am to 7:00pm daily (Closed during P.H):

1. Support Chat within the app: Tap Menu > Support Chat
2. Email to us at hello@connectapp.xyz
3. Call us at 6900 0606

Bills payment for Indonesia and Philippines are now available directly from your Connect app. You may pay for telco, utility and more services for yourself or your family members back home. Simply top-up to your Connect wallet to begin.

There is a huge list of providers available for both countries:

Indonesia
1. Streaming
2. Electric
3. Telco
4. Prepaid Airtime
5. E-Money
6. Game Voucher

Philippines
1. Cable & Internet
2. Water Utilities
3. Electric Utilities
4. Telecommunications
5. Others

To begin, simple top-up your Connect eWallet first at any 7-Eleven stores or via PayNow.

Step 1: Select the country
Step 2: Select the service you wish to pay
Step 3: Enter the top-up amount or account details of the service
Step 4: Enter the amount you wish to pay
Step 5: verify the total amount, transfer fee before proceeding
Step 6: Tap ‘Proceed to pay’ to complete the payment

Reward points will be awarded for the following transactions:

1. Digital Remittance
2. Airtime Top-up
3. Bills Payment
4. Pay for Purchases (non Membership users)

Rewards program will commence with effect from 1st February 2021. Watch out for this space for more details soon.

No, Connect Rewards points are non transferrable.

You may top-up to your Connect account easily at any 7-Eleven stores islandwide or via PayNow.

1. Top-up @ 7-Eleven
Top-up using cash at any of the 400+ 7-Eleven stores islandwide. Minimum top-up amount is $10.00 & maximum of $500.00 is acceptable
(Fee: Waived for a limited period)

2. Top-up via PayNow
Supported by 9 banks in Singapore.

We are available to assist you from 10:00am to 7:00pm daily (closed during Public Holidays). Contact us as follow:

Call us: 69000606
Email: hello@connectapp.xyz
In-app: Tap ‘Menu’ > select ‘Support chat’